Professional Services

We are aware that there are many challenges in health care environments for patients, their families, and health care professionals.  As a means of supporting leaders, groups and individuals, EHCCO provides professional consultation to guide organizations and facilitate direct responses to conflict and barriers to collaboration. Our consultants are health professionals themselves who appreciate the unique and complex challenges involved. 
We emphasize practical approaches for conflict engagement and collaborative practice that enable problem-solving and group decision making while preserving or restoring working relationships. We endeavor to model the principles and practices we promote.

Consulting Services

Conflict Assessment

Conflict assessment provides a means for identifying the scope of issues through strategic analysis of the interdependent factors contributing to the current situation. Conflict assessment typically involves interviews, in-person or by telephone, with those who are impacted by or involved in the current situation. All conversations are confidential to promote open and honest sharing of information. Analysis of identified issues and recommended approaches for moving forward are compiled and provided to determine next steps.

Facilitation

Facilitation services are provided in order to support group decision-making and planning, to integrate diverse perspectives and to cultivate understanding. Facilitation services are provided for projects involving large groups, multiple stakeholders, public policy and community interests, as well as, small group sessions, unit retreats, board/ leadership planning sessions. 

Support for Change Initiatives

Large-scale change initiatives, such as implementation of clinical IT systems; responses to sentinel events; and strategic restructuring, often involve conflict and failure of such projects is costly in terms of both dollars and political capital.

EHCCO provides support to leadership for such endeavors to improve collaborative approaches and decrease frustration through facilitation of critical conversations and design of effective processes for integrating multiple perspectives.

Process Development and System Design

Addressing conflict and disruption requires development of effective processes that allow for early and direct responses that address the issues while respecting professional reputations.  Integration of such processes for managing conflict among leadership groups is a required standard for organizations accredited by the Joint Commission. 

Facilitating process development and enterprise-wide solutions for addressing conflict at various levels is a key component of conflict competent organizations.

Training and Coaching Services

Professional Development Programs

• Customized In-house Training
• 1:1 and Team Coaching
• Executive Team Development
• Clinical Team Development

Training is a key component of building conflict engagement capacity in your group or organization and a required core competency for health professionals.  We have provided conflict skills, communication, negotiation, and mediation training for health professionals for over 15 years with emphasis on interactive, practical acquisition of the knowledge, skills and mindsets necessary for effective conflict engagement. 

Coaching is a voluntary and participatory process that relies on a clear agreement between the coach and the coachee with a defined set of goals. Conflict coaching includes guided reflection with a conflict engagement specialist to uncover personal strategies and insights for responding to difficult situations.  It may be incorporated as a part of a larger mediation process or it may be a part of individual professional development or team training. 

See EHCCO Learning Lab for more options…

Contact us if you would like to talk with one of our professional consultants.  All inquiries are kept confidential.

Clients

EHCCO works with a wide variety of organizations and associations internationally. Our consultants have provided professional services to over 100 leading organizations including academic medical centers, community hospitals, physician practice groups, insurers, national associations, patient safety groups, universities, regulatory agencies and federal and state governments.

See a selected list of clients we have had the pleasure of serving

EHCCO Network of Professionals

The following organizations also provide professional consultation and conflict engagement services for healthcare organizations:

Debra Gerardi & Associates
Rob Robson at Mediatecalm™
Phyllis Kritek at courage